General and Billing FAQs Categories

General and Billing FAQs Help Guides

How do I contact LegalNature?
If you cannot find an answer to your question in the Help Centre, our friendly customer service representatives are here to help you. Either email us at info@legalnature.co.uk or get in touch with our team at 0800 808 5351. No question is too big or small. We can’t wait to hear from you!...
Why is there a charge on my statement?
You have a charge on your statement because you, or someone you know, purchased a legal document from our site. This could be a one-time charge for access to a document or a recurring charge for our monthly subscription....
How many documents can I create?
With both our Standard and Professional accounts, you can create documents from our entire library. A Standard account allows you to create one version of each document at a time, whereas our Professional account allows you to create, edit and store unlimited versions of our documents....
How does the free trial work?
We want to give you the opportunity to explore our site to ensure that we can meet your needs. The free trial allows you to create as many documents as you wish, with no strings attached. If you are not satisfied, then simply cancel your account or contact our customer service team before your free trial ends....
What kinds of businesses use LegalNature?
Thousands of small and medium-sized businesses use our documents every day to help them through the various stages of the business life cycle, including forming business plans, grappling with human resources challenges, and looking for additional capital....
How do I get my document?
When you have completed your document, it will be available to download in both PDF and Word format. You can always go back and make edits or create a completely new version of your document....
What is the 30-day money-back guarantee?
LegalNature wants to ensure that every customer is happy with the documents that they create. If you are not satisfied with your product for any reason, LegalNature will refund your payment for the last 30 days, no questions asked....
Can I edit my documents?
Of course! We aim to meet your needs by providing highly customisable legal documents. You can either answer the form questions again to create a new version of the document or make changes directly within your downloaded Word file....
How do I change or cancel my membership?
Sign in – Log in to your account and select "Account Details". You can change your plan by selecting the "Billing" tab.   Email – Email us at info@legalnature.co.uk. Please allow up to 24 hours for us to respond. Call – Call 0800 808 5351. If you call outside of business hours and leave a message, please allow up to one business day for us to respon...
Free Trial Offer
LegalNature offers a 7-day free trial of our monthly subscription product. You are able to cancel this trial within 7 days to avoid any charges. The paid monthly subscription begins at the end of the 7-day free trial....